When an outage occurs, crews and staff work hard to restore power quickly and safely. Prior to reporting a power outage, check to be sure the outage was not caused by a blown fuse or tripped circuit breaker. If you determine you are experiencing an outage, please call MEC's outage number, 800-752-5935.
Provide the following:
Your name, address and phone number
The name listed on the electric bill
Your meter number
Whether or not you heard or saw anything that may have caused the outage (such as a tree falling on the line)
If you call and get a busy signal, others may also be without power. Be assured that employees are working as quickly as possible answering phones and dispatching crews.
PLEASE NOTE: If an outage is reported and it is determined not to be an MEC-related issue (example: A flipped breaker), you may be billed for a service call.
Touchstone Energy® Cooperatives is a national network of electric cooperatives across 46 states that provides resources and leverages partnerships to help member cooperatives and their employees better engage and serve their members. By working together, Touchstone Energy cooperatives stand as a source of power and information to their 32 million member-owners every day.